Privacy Policy

Gaffey Nails & Spa operates the website at https://gaffeynails.com and the nail salon located at 1306 S Gaffey St Ste 104, San Pedro, CA 90731. In this policy, "we", "us" and "our" mean Gaffey Nails & Spa, and "you" means anyone who visits the site, contacts us or books a service.

1What Information We Collect

We only collect what we need to book you in, reach you about your appointment and run the salon. That includes:

• Contact details you give us: your first and last name, mobile phone number, email address and, if you provide it, your mailing address.
• Appointment details: the service you requested, your preferred date and time, the technician you asked for, notes about allergies or sensitivities you tell us about, and your visit history with us.
• Messages you send: the content of form submissions, text messages, emails, voicemails and social media messages you send to us.
• Consent records: whether you agreed to receive SMS messages, the date and time of that agreement and the wording you agreed to. We keep this because carriers require proof of consent.
• Payment information: payments are handled in the salon by our card processor. We see the transaction amount, the date and the last four digits of the card. We do not store your full card number, expiry date or security code.
• Technical data collected automatically: your IP address, browser type and version, device type, operating system, the pages you viewed on our site, the page that referred you and the date and time of your visit.

We do not ask for and do not want your Social Security number, driver's license number, financial account credentials or any government identification.

2How We Use Your Data

• To schedule, confirm, reschedule and remind you about appointments.
• To answer questions you send through the website form, by text, by email or by phone.
• To keep a record of services you have had, so a returning client does not have to explain their history from scratch.
• To process payment for services rendered in the salon.
• To send occasional promotions, seasonal offers and salon news, but only to people who opted in to receive them.
• To understand how the website is used so we can fix what is broken and improve what is not working.
• To meet our legal, tax and record keeping obligations, and to enforce our Terms of Service.

We do not sell your personal information. We do not rent it, and we do not trade it.

3SMS Opt-In Details

Program name: Gaffey Nails & Spa Appointment and Promotional Messaging.

Message types you may receive

• Appointment confirmations after you book.
• Appointment reminders ahead of your scheduled time.
• Schedule changes, including technician availability, delays and closures.
• Replies to questions you sent us.
• Occasional promotional offers, seasonal specials and salon announcements.

Message frequency

Message frequency varies and depends on how often you book with us. Most clients receive between two and six messages per month. Promotional messages, for clients who opted in to those, are limited to roughly four per month.

How you opt in

• By checking the SMS consent box on a form on our website. The box is never pre-checked, and you have to check it yourself.
• By giving your mobile number to a staff member in the salon and verbally agreeing to receive text messages.
• By texting us first at (310) 732-0619.

Consent to receive marketing text messages is not a condition of booking an appointment or purchasing any service from us.

How you opt out

Reply STOP to any message from us to stop receiving texts. Reply HELP for help, or call us at (310) 732-0619. Reply START if you opted out and want to start receiving messages again. Message and data rates may apply.

Text messaging originator opt-in data and consent records are not shared with any third party or affiliate, except with the messaging providers we use to deliver the messages themselves.

4Cookies & Tracking

Our website uses cookies and similar technologies. A cookie is a small text file placed on your device by your browser.

• Essential cookies keep the site working, remember form state and support security. The site does not function correctly without them.
• Analytics cookies tell us which pages get visited, how long people stay and where visitors came from. This is reported to us in aggregate, not as a profile of you.
• Marketing cookies may be set if we run advertising, so we can measure whether an ad led to a booking.

You can block or delete cookies in your browser settings at any time. If you block essential cookies, parts of the site may stop working. Some browsers offer a Do Not Track setting. There is no industry standard for how sites should respond to it, so we do not currently respond to Do Not Track signals.

5Data Security

Our website is served over an encrypted connection using SSL/TLS, so information you submit through a form is encrypted in transit. Access to client records is limited to staff who need it to do their job.

Card payments are processed by a PCI DSS compliant payment processor. Card numbers are handled by that processor, not by us, and full card details are never stored on our systems or written down in the salon.

No method of transmission or storage is completely secure. We take reasonable steps to protect your information, but we cannot guarantee absolute security, and we will not pretend otherwise.

6Your User Rights

You can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information, subject to records we are legally required to keep, such as transaction records for tax purposes.
• Stop sending you marketing texts or emails, which you can also do yourself by replying STOP or using the unsubscribe link.
• Provide a copy of the information you gave us in a portable format.

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to request deletion. We do not sell personal information, so there is nothing to opt out of on that front. We will not discriminate against you for exercising any of these rights.

To make a request, contact us using the details in section 9. We may need to verify your identity before we act on it, and we will respond within the timeframe required by applicable law.

7Age Restriction

This website and our SMS program are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18 through the website or the messaging program. If you are under 18, do not submit your information through this site or opt in to text messages.

Clients under 18 are welcome in the salon when accompanied by a parent or legal guardian, and in that case the accompanying adult provides the contact information and any consent.

If you believe a minor has given us personal information, contact us and we will delete it.

8Sharing & Disclosure

We share personal information only in these situations:

• Service providers who work on our behalf. This includes our booking and CRM platform, our SMS and email delivery providers, our payment processor and our website host. They may only use the information to perform that service for us.
• When the law requires it. In response to a valid subpoena, court order, lawful request from a government authority, or to establish or defend a legal claim.
• To protect people. Where we reasonably believe disclosure is necessary to prevent fraud, harm or a threat to someone's safety.
• In a business transfer. If the salon is sold or merged, client records may transfer to the new owner, who would remain bound by this policy or provide notice of any change.

Mobile opt-in data and SMS consent records are excluded from all sharing, as stated in section 3.

9Contact Us

Questions about this policy, or a request about your information, can go to any of these: